Grocery

Accelitec | interact is a software platform that helps grocers drive their business to new levels of engagement with their customers.

Our goal is to give you the tools to win greater customer loyalty – to get them in your store instead of your competitors' – by aggregating personal interaction history and using it as the basis for personal communication.

We also want to make your internal operations more efficient, to get customers through the lines faster, to make it easier to respond to coupons and promotions, and to deliver better security options for you and your customer.

Accelitec | interact connects the core systems in your store – POS, data warehouse, coupon / promotion management, and so – to individual customer accounts, allowing you to achieve all these benefits with a low integration burden.

Taken together, the benefits of using Accelitec | interact in your stores will help you win greater customer loyalty and to compete more effectively.

Create the Cycle – how Ai works

Enroll

• Your customers enroll quickly and activate in just seconds, in the lane or at the customer service desk, with just a phone number. They are issued personalized media with your brand (mag stripe, bar code, or RFID).
• Members complete their enrollment in the privacy of their home or at a store kiosk.

Interact

• Customers use their personal account to set preferences online or at the store, and interact in the store when they make purchases, redeem coupons, check for sales, etc.
• Each interaction creates additional SKU-level data associated with that person’s individual account, and data profile builds over time, creating a complete picture of that customer’s personal interests.

Act

• The marketing group targets a promotion to particular customers, such as wine enthusiasts, the healthy living group, and so on, by loading specialty promotions into the POS.
• Mine the customer’s transaction history to match specific members to specific promotions.
• Ai loads the promotions into the members “wallet” that can be communicated via email or SMS, viewed online, or simply redeemed at the POS. A member could also choose a promotion from an in-store kiosk.
• Members can check-in (wave a tag) when they arrive at the store and receive promotions, coupons, or shopping lists on their cell phone (SMS Text or email).
• At check-out members simply have to wave their tag to gain access to their Ai Customer Wallet, drop the coupons, and pay for their goods with their preferred payment method.

Knowing what a customer buys, what promotions and coupons he/she responds to, when they shop, and so on, allows you to create and deliver the kind of messages you know they will respond to, and will inspire them to select your store for their shopping more often.

Core Ai Components

The Accelitec Interactive Framework is a suite of web based applications and services hosted in our highly secure, PCI compliant data center. No sensitive data is ever exposed at the store or corporate site level.

• Customer Service Application
• CustomerWEB – consumer web portal for account self-management
• System Administration Tools
• Enterprise Reporting
• Integration Options
  • POS Integration
    • Retalix (ISS45 v7 & v8)
    • Fujitsu GlobalSTORE
    • Microsoft Dymanics
    • and by request...
  • Payment Processing Integration
    • MTX-EPS (WinEPS)
    • WEB2B
  • Self-Checkout
    • IBM Self Check-Out
    • Fujitsu U-SCAN
  • Wallet SDK – quick integration to 3rd party systems

Accelitec | interact Media Options

• Barcode – Low security
• Magnetic Strip – Medium security
• RFID/Contactless/NFC – Maximum security