Interactions | Intelligence | Action
With Accelitec | interact, customers enroll in and manage a combination of loyalty and payment accounts, along with messaging for coupons and offers, all tied to one piece of media (magnetic stripe, bar code, or RFID microchip), enabling retailers to know and reward their customers while delivering cost savings over conventional payment solutions, in real time while the customer is in the store. The suite includes web-based applications for consumer self-management and merchant system management and reporting.
Interactions Lead to Action
When customers visit your store or your website, they create a profile revealing their interests, preferences, and needs. With every interaction, whether it’s redeeming a coupon, responding to an offer, or making a purchase, customers add to their unique profile.
Ai helps retailers use these individual profiles to deliver targeted messages which are more likely to inspire the desired customer response, starting with selecting your store to go shopping. Ai maximizes your use of SKU-level purchase histories so you can shape your selling message for a given product or set of products to the group of people most likely to respond.
More effective use of intelligence about customer behavior leads to more customer interactions with your store, in turn leading to more tailored communications. An evolving customer profile keeps retailers current with customer tastes and preferences, as expressed through their purchasing, and helps you establish and maintain your store as the preferred shopping location.
Platform
Ai connects data generated by your customers’ interactions in your store with your key subsystems: POS, payment processing, loyalty program, promotion/coupon management, data warehousing/business intelligence, and others.
Ai is offered through applications with user interfaces for retailers, consumers, and support and operations staff, including web-based applications for customer self-management and merchant system management and reporting, call center.
Ai complements your existing subsystems to bring greater value to the system as a whole. Ai does not require that you replace any existing vendors. Ai is Software-as-a-Service, and gives you a range of tools and controls to create unique, secure, and personalized interactions.
Operations
Customers using Ai can use their single piece of media (whether bar code, magnetic stripe, or RFID chip) to pay for any of the commonly preferred payment methods: ACH, credit card, or pre-pay. With an easy path to ACH payments and tools to incentivize customers, retailers can reduce their transaction fees by shifting benefits to customers who use ACH. At least one grocer is considering no longer accepting checks.
Through its coupon / promotions management system, Ai speeds checkout time at the POS, increasing efficiencies and customer satisfaction. Additionally, with Ai comes greater security and better fraud reduction.
The bottom line is that Ai delivers results that matter by generating more revenue and helping drive down costs. An enhanced P&L is an enhanced business.
The Accelitec | interact Platform
Retailers typically use a range of software systems and hardware configurations to manage their POS, SKUs, marketing, loyalty, payment, and back office operations. This patchwork of systems is not set up to be interoperable in most cases and, while not incompatible, make it difficult to create marketing and customer experience programs that fully capitalize on their collective value. Each system performs its function, but by stitching them together grocers can create value that is much greater than the sum of the parts. This is the role Accelitec | interact plays.
This situation creates an opportunity to connect these disparate programs to differentiate their brand and simultaneously help gain consumer loyalty / frequency objectives, compete effectively against the national brands, and drive down their operational costs.
Accelitec | interact meets the specific needs of retailers
Accelitec | interact is designed for YOUR business
Accelitec | interact is a world-class enterprise platform